Last updated 9 November 2026
This policy explains what Alive FX (Pty) Ltd ("we") collects when you use Alive FX Social Marketing (the "Service") at forexrobots.co.za and my.forexrobots.co.za, and what we do with it. Contact: [email protected].
Your name, email address and business name when you request access or sign in, and the posts you create: captions, pictures, videos, schedules and approval notes.
When you connect an account you sign in on that network's own page and choose what to allow. We receive only what you allow.
TikTok. With your permission we receive: your TikTok open ID, display name and avatar (user.info.basic) to show which account is connected; access and refresh tokens so we can post for you; permission to publish videos you post (video.publish) and to send videos to your TikTok inbox as drafts (video.upload); and a list of your public videos with caption, date and link (video.list) to show your posting history. We call TikTok's creator info each time you open the composer to show your allowed privacy options. We do not receive your TikTok password, messages, followers list or analytics.
Facebook, Instagram, YouTube and LinkedIn. The page or channel name, ID, picture and access tokens needed to publish the posts you create, under each network's own policy.
We do not sell your information, do not use data from TikTok or other networks for advertising, and do not share it with anyone except the network you are posting to and the service providers that host the Service for us.
Your data is stored on our own servers. Access tokens are used only by the Service and are never shown in the web page. Only you and the people you give access to in your workspace can see your posts.
Access tokens are kept while your account stays connected. Posts and posting history are kept while your workspace is open. When you close your workspace or ask us to delete your data, we delete it within 30 days.
You can remove our access at any time in the network's own settings (in TikTok: Settings and privacy, Security, apps and services). To have all your data deleted, email [email protected] with the subject "Delete my data".
Under South Africa's Protection of Personal Information Act (POPIA) you may ask to see, correct or delete your personal information, or object to how we use it. Email us and we will reply within 30 days.
The Service is for businesses and is not meant for anyone under 18.
If we change this policy we will update the date above and, for important changes, tell you by email.